Shipping Policy

Carpet King is committed to superior customer service and shipping your product to you is the last important part. For the orders in the Greater Los Angeles area, we have in-house shipping team to deliver the products for you. As for the orders outside the Great Los Angeles area, we use Global Express Service as our primary carrier to get your order there quickly.

Delivery

  • All freight shipments (pallet orders) require a responsible adult over the age of 18 to be present for the delivery.
  • Freight shipments will be delivered curbside. It is the receiving parties responsibility to arrange movement of the material from there.
  • Freight drivers cannot deliver the material into your home due to insurance reasons.
  • You must inspect all materials and sign for your order before the driver leaves. If any discrepancies are found, please contact us within 1 business day.
  • Do not discard damaged material once reported. Note on the BOL (bill of lading) damaged material. Damages not noted at the time of delivery may not be covered by a refund or replacement. The damaged material is the property of the carrier and they have 30 days to decide whether or not they want to inspect, discard or pick-up what is in question. The freight carrier is responsible for damages incurred during shipping. In order to file a claim, go to Global Express Service official website and file your claim there. Please also make notations on the freight companies paperwork as well.
  • Deliveries will only be made within the contiguous 48 states & Washington DC.
  • Carpet King shall not be held responsible for delivery delays or acts of God once material leaves our possession.
  • Once order has shipped, your order cannot be cancelled.

Concealed Damage

  • If you discover that an inordinate amount of your tile has been damaged do not install it and contact us immediately. We will request digital images of the material which will be used in the claim process.

Incorrect or Incomplete Delivery

  • Mistakes can happen and if they do, we sincerely do apologize for the mishap. We will work to try and resolve the issue as quickly as possible. Please call us at 626-820-0550 or go to our website contact page to report the issue.
  • All replacement orders will be shipped via FedEx ground service at our expense for our errors.